NCT of Delhi has launched a dedicated WhatsApp helpline number to give news around COVID-19

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The Indian authorities is taking important and severe measures to prevent the unfold of misinformation related to coronavirus pandemic. Earlier nowadays the government released an respectable coronavirus tracking app called AarogyaSetu for Android and iOS customers. The app alerts users if they have possibilities to get coronavirus in the future or come in close connection with any COVID-19 nice person.

To similarly ensure that everybody has clean get admission to to credible statistics round COVID-19 the Health & Family Welfare Department of Government of NCT of Delhi has released a committed WhatsApp helpline number +91 88000 07722. This is a free-to-use WhatsApp provider and will act as a central source for accurate, honest and up-to-date statistics on the continued pandemic.

COVID-19 WhatsApp helpline: How to use

This free to use mobile number is for every citizen living in the capital. To use the free Delhi government corona helpline on WhatsApp you will just need to save the number +91 88000 07722 in your smartphone and send ‘Hi’ on WhatsApp message

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to get started. The service has been built on the WhatsApp Business API, using Infobip India. It is available in English only for now.

The helpline is an automated ‘chatbot’ service which will allow citizens to get verified answers to questions related to coronavirus from the Health & Family Welfare Department of Government of NCT of Delhi within 24 hours.

We tried the service and it responded instantly with a messaging stating “Namaste. Welcome to the Delhi Government WhatsApp Helpline for COVID- 19 (Novel Corona Virus) The Delhi Government has taken the COVID-19 outbreak with all sincerity. We would like to assure you that we are taking every possible step to contain the spread of the virus.”

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The message also includes several options such as

  • “1) Introduction to COVID-19 / Signs and Symptoms,
  • 2) Prevention and containment of COVID-19,
  • 3) Govt authorized facilities for screening and testing of COVID-19,
  • 4) General FAQs on COVID-19
  • 5) Helpline numbers,
  • 6) News and Press regarding COVID19 / Important Announcements from Delhi Govt.,
  • 7) Get e-Pass, 8) Night Shelter list where food is available,
  • 9) Donate to CM relief fund.” You can simply respond with the option number you want to get more details.
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In addition to the MyGov central helpline, similar services have been introduced in several states of India to help users to find credible information both in English and their specific regional language. Users can now reach Health Ministries of Maharashtra (+91 20 2612 739), Gujarat (+91 74330 00104) and Kerala (+91 90722 20183) on WhatsApp with more states to launch in the coming days.

WhatsApp recently launched Coronavirus Information hub whatsapp.com/coronavirus to get verified and accurate information related to coronavirus pandemic. In order to keep people up to date with verified COVID-19 information, the World Health Organisation (WHO) has also created a Health Alert on WhatsApp. The service is also aimed at government decision-makers by providing the latest numbers and situation reports.

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